Unlock Efficiency Track Kennedy
Governance strategies to wrangle your Pendo guides
5:00 pm - 5:30 pm
Pendo guides are a powerful tool, but with all that power comes fear and trepidation about how it will affect customers: How do we not overwhelm users with too many guides? How do we manage the flood of requests for guides from internal stakeholders? Who takes responsibility for the full guides portfolio, and what should that process look like? In this session, you’ll learn how AdvancedMD built a governance strategy to get a grip on their Pendo Guides, and lessons learned (the hard way) along the way.
UX Designer and Pendo Manager