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Track 4: Drive workplace efficiency

Digital Adoption Center of Excellence: What it is, why you need one, and how to get started

Do you build and analyze the effectiveness of Pendo content for your organization? If the answer is “yes,” you likely are considering a Center of Excellence (CoE). You think like a C-suite executive and prioritize content based on your organization’s strategic goals. You deliver solutions like an enablement specialist, ensuring your employees follow specific business processes. You drive the adoption of key application features like a highly-skilled product manager. You recognize that application design is not always intuitive, like a UX expert. And you likely think like a data scientist, calculating and reporting the value that your deployments bring to your organization. This session will help you navigate all the different roles a digital adoption CoE will bring to your organization—plus tips for how you can start building yours.


Cheryl Coleman

Senior Manager, Digital Adoption and Robotic Process Automation (RPA)

Red Hat