Delight Users Track

Create unique learning experiences using Pendo guides

4:15 pm - 4:45 pm

Discover how you can take your in-app guides to the next level and leverage them for product training, coaching, and live support. You’ll hear from Alarm.com on how designed caller verification tools, interactive and decision-based installation wizards, engaging training interactions, and customer support IVR tools can boost the confidence, efficiency, and knowledge of Alarm.com’s Customer Support teams – as well as enhance the customer experience. Join us to learn how to build effective tools using JavaScript, HTML, CSS, and Pendo’s out-of-the-box features and leave with concepts to help you craft an engaging learning journey for your own Customer Support and Training teams, as well as your customers.


Speaker(s)

Mary Kidd

Systems Manager, Customer Operations

Alarm.com

Evan Thomas

Systems Operations Specialist

Alarm.com

Pendomonium 2022 poster