Proactive Onboarding: Driving Success w/ KPIs and Accountability

Session Abstract

How to design a user onboarding experience that fits the user journey, drives them towards realizing value quickly, and steers them towards long term success. Building reports that analyze product usage and hold users accountable for their experience and proficiency going into Go Live. Working with product and professional services teams to fit in-app content into the larger landscape and overall client experience.