From 0-1: How We Used Pendo to Build CS from Scratch

Session Abstract

In this session, Evan Balboa, Client Success Manager at Prism.FM shares how his team went from zero insights into their userbase to utilizing Pendo to jumpstart our CS function. He'll share how the process behind measuring account health, anticipating and preventing churn, creating contextual help for new features, and using data to power outreach. This session will cover what Prism.FM learned so that you can use the same playbook even more quickly.

Session Speaker

Evan Balbona

Evan Balbona, Customer Success Manager