Coalescing Around the User

Session Abstract

Learn how Pendo helped Khoros unify around the user and improve the information experience. Get insight into the journey from early trials (and errors) to the breakthroughs with Pendo and successes building a center of excellence around product and user data. This talk will highlight how Khoros customized its Pendo implementations to improve access and timeliness of product data for each type of user across the organization.