Customer Success Manager
Beginning his career in Client Operations and later pivoting to UX Research, Evan has a unique ability to identify opportunities to create fluidity throughout the business. Most recently, he's been working to create and scale a Client Success function at Prism.fm, while simultaneously making sure Product is plugged into user needs & behaviors. In this role, Pendo has been a keystone in building a data-driven Client Success foundation, all while unlocking deep insights into user behavior, and he'll be joining us at Pendomonium to tell that story.
Evan Balbona is speaking at the following sessions