Product teams need to find points of friction quickly, understand the issues from a user viewpoint and then fix them to improve the user experience. Pendo and FullStory have partnered to help our joint customers make this process more streamlined. Pendo provides rich analytics across the product journey, helping product teams to identify bottlenecks, friction points in workflows, and drop-offs in task completion. Once a product manager forms a hypothesis based on these insights, they often want to drill down to see the specific challenges that a user encounters within the product, which is possible with FullStory’s scalable session replay. When the problem is identified and understood, a Pendo guide can be quickly deployed to alleviate the issue immediately while a long-term fix is planned and developed. This is the power of Pendo and FullStory together.