Users are 20% more likely to respond to NPS surveys delivered in-app. Get more relevant feedback since it's in the product, and then provide an email backup to users who didn’t respond within their 14-day window.
Identify trends
Identify user behaviors and areas of your product that are impacting your NPS. You can also filter responses by role, company size, or any other demographic metadata to assess NPS by user segment.
Engage promoters
After you publish your NPS guide, close the loop with open-ended follow-up to the specific numerical score. Use guides to ask promoters to publicly review and recommend your product and reduce churn by providing support to detractors.
